Data Deletion & Account Removal
Effective date: 5 September 2026
This page explains how ORQADOS users, workspace owners and contacts can have their data deleted, and how connected services can be disconnected. It is publicly accessible and applies alongside our Privacy Policy.
1. How to request deletion
- Workspace owners: email [email protected] from the email address registered to your workspace, stating that you want your workspace (or specific data within it) deleted.
- Workspace users: ask your workspace owner, or email us directly at the same address; we will verify your identity before acting.
- Contacts of a business using ORQADOS (for example, someone a business messaged through the platform): you can ask that business directly, reply to any WhatsApp message with an opt-out (for example "STOP"), or email us and we will coordinate with the workspace that holds your data.
2. What gets deleted
- Workspace deletion removes the workspace's account data, contacts and CRM records, conversation history held by ORQADOS, uploaded documents and knowledge, calendar records held by ORQADOS, and stored third-party access credentials.
- Individual-level requests remove that person's personal data from the relevant workspace records.
3. What may be retained
We may retain limited data where the law requires or a legitimate need exists, for example: records needed to honour an opt-out or do-not-contact request (so the person is not contacted again), audit and security logs, and accounting/tax records. Retained data is kept only as long as needed for that purpose.
4. Timing
We acknowledge deletion requests within 7 days and generally complete verified deletion requests within 30 days.
5. Disconnecting WhatsApp / Meta
- A workspace owner can disconnect the WhatsApp connection in ORQADOS under Communications, or remove ORQADOS's access from their Meta Business settings.
- For a number connected through Meta's Coexistence flow (a number also used in the WhatsApp Business App), disconnection is done from the WhatsApp Business App itself: Settings → Account → Business Platform. ORQADOS never unregisters or migrates such a number.
- Disconnecting stops ORQADOS from sending or receiving on that number; stored message records remain subject to the deletion process above.
6. Disconnecting Google and other integrations
- Google Calendar and Google Sheets can be disconnected in ORQADOS under Integrations, or by removing ORQADOS's access at myaccount.google.com/permissions.
- On disconnection, stored access tokens are revoked and deleted; data previously synced into the workspace remains subject to the deletion process above.
7. Where to send requests
All deletion and disconnection requests: [email protected]. Please include enough information for us to verify you and locate the data (for example your workspace name, email address, or the phone number that was contacted).